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Guest Service Agent (Full Time Permanent)

Westin Nova Scotian

This is a Contract position in Halifax region, NS posted August 22, 2017.

Please apply online for this position on .

The Westin Nova Scotian, a landmark Halifax hotel located next to the Seaport Market, the Halifax Harbour, Pier 21 and just steps from world-class shopping and dining opportunities, we are an employer of choice in this vibrant city. Our 4 ½ star Canada Select property offers 310 guest rooms, Sykea Spa, Elements on Hollis restaurant, Yuk Yuks Comedy Club and so much more.

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At Westin, you can learn, grow and succeed. We have exceptional benefits for our associates that range from a complimentary orientation stay at our property, StarHot and New Castle Room Rate discount programs, social and community participation opportunities, health and wellness programs and so much more.

We currently have the following position(s) available:

Position title: Guest Service Agent

Employment status: Full Time Permanent

Start date: immediate

The main functions of this integral position are to check guests into and out of the hotel and to provide excellence in customer service. The Guest Services Agent must always respond to our guests in a personal, instinctive manner ensuring complete satisfaction and follow up.

qualifications:

  • Experience in a full service hotel or customer service related field strongly preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in working with computers.
  • High School diploma required.
  • Post secondary education in Tourism and Hospitality preferred.
  • The ability to stand for long periods of time.
  • Other languages spoken in addition to English considered an asset

duties and functions:

  • Check guests into or out of the hotel.
  • Confirm credit and payment method at check in and full payment at check out.
  • Review PMS inventory and house count for availability and rates.
  • Book reservations for day of arrival or future stays.
  • Balance and prepare individual paperwork for closing shift.
  • Maintain and promote special guest programs.
  • Answer incoming/outgoing calls.
  • Be familiar with guest privacy and VIP procedures.
  • Know emergency procedures.
  • Run copies and charge guests as needed. Send faxes and charge as needed.
  • Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt.
  • Other duties as required.