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General Manager

Cypress Five Star North America

This is a Contract position in Middlesex, ON posted August 24, 2017.

Job Description

Five Guys Burgers & Fries seeking

High Performance General Managers

“We believe in delivering an unsurpassed guest experience…”

We are fast casual restaurant committed to serving our guests fresh quality product in a fun upbeat atmosphere. We are looking for General Managers that understand the difference between the typical QSR and fast casual dining.

As a member of leadership team, you are the heart of the business. You are responsible for setting the pace, expectation and energy levels of your team. You must be able to motivate and inspire your team and hold them accountable. You MUST be able to perform at the highest level and continually develop your team to do the same. As the General Manager you are responsible for the overall performance of the restaurant. This includes, guest experience, food safety, staff development and profitability.

If you are a manager that can bring out the best in people and develop high preforming teams, while delivering exceptional customer service, then this is the place for you.

As the General Manager of Five Guys Burgers & Fries, your duties will include but not limited to:

  • Managing daily operations, with a hands on approach.
  • Meeting or exceeding daily, & weekly labor targets, and COGS targets
  • Ensuring ALL guest receive an exceptional guest experience through effective staff training & development.
  • Preform regular table visits and genuine guest interactions.
  • Overseeing and controlling inventory levels, freshness standards, and ordering of supplies
  • Overseeing & meeting company cleanliness and product freshness standards.
  • Handle all HR aspects, including on boarding, progressive discipline, employee reviews, etc.

Desired Skills:

  • Minimum 3 years restaurant management experience.
  • Ability to deliver a great customer experience by creating a fun upbeat high energy atmosphere.
  • Hands on approach, MUST be comfortable getting your hands dirty working in every position, cooking and prepping product daily, (We do not believe in front of house & back of house management.)
  • Ability to work under pressure in a fast pace environment.

We Offer:

  • A competitive wage. Wages based on previous experience.
  • Staff meals
  • Quarterly performance bonus.
  • Fun & exciting work culture.
  • Opportunity for growth & development.
  • Medical & dental benefits.

About the Brand:

Five Guys has been a Washington, DC area favorite since 1986 when Jerry and Janie Murrell offered sage advice to the four young Murrell brothers: "Start a business or go to college. “The business route won and the Murrell family opened a carry-out burger joint in Arlington, Virginia.

Under the guidance of Jerry and Janie, the Murrell family served only hand-formed burgers cooked to perfection on a grill along with fresh-cut fries cooked in pure peanut oil. The little burger joint quickly developed a cult-like following. Press paid attention. Customers voted the burger"#1" in the metro area.

During the 1980’s and 1990’s the Murrell family perfected their simple system. Five Guys was The Place to get a fresh, juicy burger with all the toppings you could stuff between fresh-baked buns. A fifth brother was born and, as their family grew, so did their business. Four more restaurants with sit-down seating were added to accommodate the growing clientele.

Early in 2003 Jerry and Janie, together with the five “guys" began offering franchise opportunities. In just under 18 months, Five Guys Enterprises sold options for over 300 units. The overwhelming success of franchising a local restaurant made national news with articles in trade publications such as Nation’s Restaurant News, Restaurant Business Magazine, and the Franchise Times.

Now, over 20 years after Five Guys first opened, there are over 1,000 locations nationwide and over 1500 units in development. Five Guys continues to receive media attention and has grown a cult-like following around the world.

Company DescriptionCypress Five Star, Inc. is the holding corporation that owns and operates the Five Guys and Blaze restaurants in its designated territories.

Five Guys-Through its wholly owned subsidiary, Five Star North America LLC, Cypress owns the exclusive franchise rights for Five Guys Burgers and Fries restaurants in the Canadian provinces of Alberta, British Columbia and nearly all of Ontario outside of Ottawa, including the Greater Toronto Metropolitan area. The restaurants are owned and operated through FIVE STAR NORTH AMERICA, LP, an Alberta limited partnership. Cypress opened the first Five Guys in Canada in January 2010. Since then we have opened 45 additional Five Guys restaurants, including the top volume restaurant in the chain for 2011 and 2012. The Company is the largest independent franchisee in the Five Guys system and is a member of the Five Guys Franchise Advisory Board.

Blaze – Cypress Five Star, Inc. has established three legal entities to hold the exclusive franchise rights, restaurants and operations of its Blaze restaurants in Canada, Colorado, and Utah. These entities are 100% owned by Cypress Five Star, Inc. Cypress introduced Blaze to the Canadian market in October 2015; opening in downtown Toronto at Dundas Square. Since October Cypress has opened two (3) additional Blaze restaurants in Canada with eight (8) more in various stages of design and construction. In total the Company intends to open 15 Blaze Pizza restaurants in 2017 and anticipates opening between 10 and 15 restaurants annually.

Cypress Five Star, Inc. has established itself as a premier operator of fast casual restaurants in Canada. Cypress seeks to leverage this expertise through the acquisition and development of best in class fast casual brands. Cypress has access to multiple sources of growth capital through its extensive network of financial partners both in the US and Canada.