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Housekeeping Supervisor

Monte Carlo Inns

This is a Contract position in Peel region, ON posted August 22, 2017.

Housekeeping Supervisor

Job Description:

The housekeeping supervisor position will provide leadership in the effective and efficient day-to-day operation of the housekeeping department. Candidates will be responsible for developing and coaching a diverse team of housekeeping colleagues in aiming to surpass the department’s goals for providing the highest level of guest satisfaction, by ensuring staff consistently exceed guest expectations, making sure results are achieved in accordance with the objectives, performance and quality standards established by the Company.

Work Setting:

Hotel

Key Job Responsibilities:

  1. As a Housekeeping Supervisor you will be expected to work a minimum of 5 days per week including weekend (44 hours per week excluding lunch)

2.Reporting to work on time for scheduled work hours.

3.Conforming to the hotels established standards of dress, grooming and personal hygiene as it pertains to supervisory staff.

4.Supervise and assign work activities of the Housekeeping Staff to ensure clean and attractive hotel rooms, meeting facilities and common areas.

5.

6.Conduct orientation and training of new housekeepers to explain policies, procedures and to demonstrate the use of specific housekeeping and laundry equipment.

7.Demonstrated commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order.

8.Approachable: Establishes immediate credibility with guests and staff – leads all staff by example

9.Demonstrated willingness to attend to the needs of others.

10.Demonstrated ability to maintain professional composure at all times, while performing multiple tasks among staff, multiple guests/multiple items/products;

11.Demonstrated ability to lead/supervise a large team of cleaning professionals. Sets high priorities/ standards, and demonstrates urgency to achieve critical goals and objectives.

12.Demonstrates personal involvement and supervision to ensure the workplace is safe for all guests and staff. Enforces all health and safety/sanitation standards.

13.Demonstrated ability to work cooperatively within a team setting to anticipate and assist to another Associates guests needs.

14.Ability to quickly respond to changing work volume; high -energy level/speed.

15.Ability to work all shifts including days/evenings/weekends and holidays.

16.Monitor inventory stock to ensure adequate supplies.

17.Make recommendations to improve service and efficiency.

18.Communicate with Front Desk Staff/Manager regarding room status

19.Record data regarding work assignments.

  1. Schedule and conduct regular team meetings to ensure all associates are informed of relevant information in a timely manner.
  1. Ensure yearly special cleaning projects are completed.
  1. Attend all training sessions and meetings as required.
  1. Ensure safety procedures and proper use of chemicals and cleaning supplies are adhered to.

24.Investigate complaints regarding housekeeping standards or lost and found matters and take corrective measures where necessary.

25.Supervise and/or perform Laundry Duties as required.

26.Restocking/re-ordering of housekeeping supplies; as well as any other duties as assigned by the Executive Housekeeper.

27.Examine hotel to determine the need for repairs and or replacement and make these recommendations available to management.

28.Motivate and foster a team atmosphere within the Housekeeping Department and hotel as a whole.

29.Maintain strong communication skills with customers and co-workers.

30.Thoroughly inspect all cleaned rooms on a daily bases.

Additional Skills and Requirements

  1. Ability to work under pressure and strict deadlines.
  2. Excellent organizational and time management skills.
  3. Self-starter attitude, with the ability to self-manage.
  4. Excellent telephone communication skills.
  5. Excellent command of the English language both written and oral is required.
  6. Professional appearance and demeanor.
  7. Must be able to stand for extended periods of time.
  8. Attention to detail.
  9. Ability to multi-task and prioritize multiple demands.
  10. Flexible work schedule, ability to work evenings, weekends, holidays etc.
  11. A minimum of 2 years of hotel experience and 1 year experience in a supervisory capacity.

Same as above