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Assistant Manager Rooms Operations Full Time-The Halifax Marriott Harbourfront Hotel -(17001DH5)

MARRIOTT

This is a Full-time position in See description posted August 26, 2017.

Here’s To Your Journey with Marriott Hotels, Resorts and Suites

Marriott Hotels, Resorts and Suites is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The Halifax Marriott Harbourfront Hotel located at 1919 Upper Water St, Halifax, NS B3J3J5 is currently hiring a Assistant Manager Rooms Operations Full Time.

Responsibilities include:

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position directs and works with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.

Contributing Information to Support Managing to Budget

  • Supervisessame day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

  • Participates as needed in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

Managing and Conducting Human Resources Activities

  • Provides support for operational functions as necessary.
  • Trains staff and monitoring adherence to all relevant policies and procedures.
  • Participates in department meetings and continually communicating a clear and consistent message regarding the Room Operations goals to produce desired results.
  • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Helps to train employees in safety procedures and supervises their ability to execute departmental and property emergency procedures.
  • Observes service behaviors of employees and providing feedback to individuals; continuously striving to improve service performance.
  • Empowers employees to provide excellent customer service within guidelines.

To apply now, go to:

https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=17001DH5

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Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, NS or local laws.