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Guest Experience Ambassador


This is a Contract position in See description posted August 26, 2017.

A Guest Experience Ambassador has a key role at Hornblower Niagara Cruises. They are responsible for guiding and assisting our guests to our vessels. They are customer service experts, who initiate contact with guests, answer questions with enthusiasm, and truly enjoy working with people from all over the world. The Guest Experience Ambassador is a front line position that contributes to creating amazing experiences for our guests that will last them a lifetime! Who is Hornblower Niagara Cruises? Hornblower Niagara Cruises opened in 2014. We operate a boat tour that provides our guests with an up close and personal experience with the mighty Niagara Falls. Our tours include the famous Voyage to the Falls, Illumination Cruise and our Fireworks Cruise. We are one of the main tourist destinations in the Niagara Falls, seeing people from all over the world. What you will do:โ€‹

  • collect tickets, distribute ponchos, and provide guest counts
  • lead, escort and organize various group arrival tours from upper plaza to lower landing
  • work on land and on water
  • safely board customers onto elevators upon arrival and exit
  • demonstrate a positive attitude and enjoy serving our guests in a fun and relaxing environment
  • greet guests, assist with special needs and resolve any concerns
  • replenish supplies and stock
  • maintain a clean and safe work environment

โ€‹We are looking for someone who has:

  • O.S.S.D. or equivalent as recognized by the Ministry of Education
  • minimum of 2 years working experience in a customer service environment, preferably in the hospitality industry
  • excellent organizational and troubleshooting skills
  • good communication and customer engagement skills
  • the ability to work days, evenings, weekends and holidays
  • knowledge of another language in addition to English would be considered an asset
  • the ability to successfully complete a criminal background check


Hornblower Niagara Cruises is an equal opportunity employer and we will accommodate your needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application or interview processes, please contact the Human Resources Generalist at 905-394-3118 for assistance.