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Front Desk Agent

Westin Prince Toronto

This is a Contract position in Toronto, ON posted September 7, 2017.

Canada’s most dynamic and diverse hotel management company is seeking the perfect person to join Atlific Hotels as Guest Services Agent for The Westin Prince and create memories and sell experiences to our valued guests.

Come and join our fun, engaged and energetic team. Westin offers not only guests but our associates endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.

We are an equal opportunity employer and we would love you to join our team!

Hotel Overview

The Westin Prince Toronto Hotel is an exquisite property nestled in 15 acres of inspiring parkland. With 395 intimate guest rooms and 30,000 square feet of meeting space in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups.

Job Summary

Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; exchanging foreign currency; responding to and resolving guest complaints; etc.

Service Culture

Consistently use the practices and tools of Service Culture Education and Experience Engineering to deliver on brand experiences.

Daily Tasks

  • Ensure cash float is balanced at the beginning and end of each shift.
  • Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
  • Ensure all daily arrivals are gone through and special requests are taken care of.
  • Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
  • Ensure all guest complaints or concerns are dealt with promptly and efficiently.
  • Ensure all packages for guests are logged / delivered promptly and efficiently.
  • Assist guests with hotel and area information or any requests they have.
  • Assist with arranging transportation and the storage of guest luggage.
  • Check-in guest reservations ensuring proper billing, postings and information is correct.
  • Ensure shift audit balances and paperwork is all accounted for.

General

  • Ensure appearance/uniform is in accordance with hotel employee handbook.
  • Ensure workspace is clean and stocked at all times.
  • Ensure hotel telephone etiquette is used at all times.
  • Consult and or Inform Supervisor/Manager with guest or guestroom issues that arise.
  • Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
  • Ensure all guest complaints or concerns are dealt with promptly and efficiently.
  • Ensure all packages for guests are logged / delivered promptly and efficiently.
  • Assist guests with hotel and area information or any requests they have.
  • Assist with arranging transportation and the storage of guest luggage.
  • Check-in guest reservations ensuring proper billing, postings and information is correct.
  • Ensure shift audit balances and paperwork is all accounted for
  • Minimum of 1 year guest service experience in a Hotel or related industry an asset
  • Post secondary degree in tourism.
  • Experience working with PMS light speed an asset
  • Ability to communicate effectively with all levels of guests, employees and management.
  • Excellent organizational, computer, cash handling, analytical, and problem solving skills.
  • Very Strong oral and written communication skills.
  • Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.

The Westin Prince recognizes its obligations under the Accessibility for Ontarian’s with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship