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Full-time Room Attendant

Bisha Hotel & Residences

This is a Contract position in Toronto, ON posted August 21, 2017.

Ever return from an experience feeling completely inspired and relaxed, yet unable to pin-point exactly which element made it so incredible?

Was it the infinity pool perched high up into the clouds? Was it the laid-back atmosphere that felt both edgy and sophisticated? Or was it the warm and thoughtful service?

– A premium level of hospitality, delivered by a highly-curated team of the citys most stylish, creative and charismatic.

That is what our guests will be asking themselves after their stay with us.

That is BISHA.

WHO WE ARE

  • Were a charismatic team of status-quo shakers and routine breakers.
  • Were culture-seekers by day, spectacle-throwers by night and creatives at heart.
  • We were born to host.
  • We believe that premium experiences dont have to be stodgyand that being unorthodox doesnt have to be uncomfortable.
  • We value quality and sophistication but dont take ourselves too seriously.
  • In constant pursuit of the unconventional, we celebrate the vanguards, the misfits and the pioneers.

Were ready to leave our mark on the world, one city at a time.

First stop, Toronto.

Are you one of us?

WHO YOU ARE

  • You possess a quiet confidence, excellent communication skills, sharp intellect and effortless style.
  • You believe that casual and cool can still be warm and professional
  • Youre currently in a relationship with this cityyoure part of the fabric of Toronto, nothing opens, closes or happens in this city without you knowing about it.
  • You are a resourceful hotelier and subject matter expert in property management programs
  • Youre a rain-maker and scene-creatoryou have a knack for setting the stage for magic!
  • You are a go-getter who is instinctively on the lookout for fresh and creative ways for our guests to be treated well;
  • You also love to traveland when you do, you take mental notes of EVERYTHING;
  • You are able to work a flexible schedule, including weekends, evenings and holidays;
  • You are able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift.

THE ROLE

  • Follows procedures when entering guest rooms, always keeping in mind guests need for privacy; and interacts with guests in a friendly and professional manner;
  • Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring fulfill guest satisfaction and repeat business;
  • Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities;
  • Cleans and sanitizes all assigned rooms and bathrooms;
  • Follows the designated sequence of room assignments;
  • Notifies Supervisor of discrepancies such as vacant rooms, etc;
  • Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor;
  • Turns in lost and found items as per department standard;
  • Reports items of value left unsecured in hallways and guestrooms;
  • Adheres to OHSA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary;
  • Reads departmental log book and bulletin board on a daily basis;
  • Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates;
  • Handles all guest complaints according Bisha Service Standards, notifies Supervisor of actions taken;
  • Follows policies and procedures in preparing for and performing turndown service.

Bisha Hotel Toronto is an equal opportunity employer and values diversity in the workplace. All applicants that qualify will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, religion, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability; as these terms are defined by the Human Rights Code.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided to applicants at all stages of the recruiting process.