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Guest Service Agent (Full Time)

Hazelton Hotel Toronto

This is a Contract position in Toronto, ON posted August 20, 2017.

Welcome to the Extraordinary. The Hazelton Hotel Toronto is comprised of 77 suites in a limestone building that has been designed to set the standard for five-star hotels in Canada. Located in the heart of fashionable Yorkville, guests will be steps away from the luxury shops of Bloor Street, and many of the country’s finest art galleries, world-class museums and theatres. The oversized accommodations are designed by internationally renowned designers Yabu Pushelberg and feature the latest in technology and communication.

Description and Scope of Guest Service Agent

* Reports to the Director of Front Office
* Be thoroughly knowledgeable of the property’s features and events
* Check in and check out guests according to the property standards and procedures
* Assign rooms, take reservations if required and escort guests to rooms
* Provide all necessary information to the guests and be knowledgeable of the most frequently asked questions
* Arrange services asked for by guests and follow through with bookings and all related communication
* Store and retrieve luggage, assist with Valet Parking if necessary
* Exchange foreign currency and be responsible for cash float
* Forward any information for guests via fax, mail, courier etc.
* Communicate services and amenities to all guests
* Assist with Switch-board or Reservation Department Duties as required
* Other duties as assigned

* Previous Front Office / Hotel Experience a strong asset
* Excellent command of the English language, secondary language a benefit
* Must enjoy team work and multi-tasking environment
* Should work very well under set timelines without compromising work results
* Must be able to work flexible hours throughout the entire week
* Must be computer literate with good knowledge of Microsoft Software