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Banquet Server

The Fairmont Empress Resort

This is a Contract position in Capital, BC posted May 9, 2018.



Banquet Server

Be a part of a spectacular event!

As a Banquet Server with Fairmont Hotels & Resorts you will create a special event that our Guests will remember.

Your ability to work as a team player combined with your service skills and your engaging personality will ensure that our Guests have a memorable experience.

Hotel Overview: 

Regarded as a Condé Nast Readers Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victorias sparkling Inner Harbour with an iconic presence. This luxury hotel in Victoria, British Columbia, offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the Victoria Conference Centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.

Built in 1908, Fairmont Empress recently underwent a $60M complete restoration, resulting in the addition of a new restaurant and bar, Q at the Empress. In addition, the hotel now boats 464 fully restored guest rooms and suites, Lobby Lounge, reception lobby, function space, Willow Stream Spa, fitness center, and swimming pool.

Summary of Responsibilities:
Reporting to the Director, Banquets, responsibilities and essential job functions include but are not limited to the following: 

  • Follow proper Sequence of Service and Standards for function type (breakfast, lunch, dinner, cocktail) and style (plated, butler, buffet, French).

  • Interact clearly, courteously, professionally and closely with guests, colleagues and management team to ensure guests receive excellent guest service.

  • React to additional guest requests in a positive, professional and timely manner.

  • Set function tables: polish cutlery, check glassware, place tableware, to an accurate and consistent standard, prior to guest arrival.

  • Organize station for food service and serve food and beverage.

  • Greet and seat guests upon their arrival.

  • Understand menu and banquet event details prior to function and answer questions as required regarding the function and food and beverage.

  • Follow proper cleaning standards and debussing procedures.

  • Ensure equipment is returned to appropriate storage, laundry and kitchen locations.

  • Maintain tidy, clean, safe workspace and equipment.


  • A minimum of one-year experience (in the last five years) in a similar environment or 1 year experience (in the last five years) as a Server in an upscale or high volume establishment that clearly demonstrates the skills required for plate service.

  • "Serving It Right" and "Food Safe" certificates

  • Fluency in the English language; both written and verbal

  • Thorough knowledge of wines, cocktails and menu terminology

  • Sincere desire to work with the public and coworkers in a team environment.

  • Excellent organizational skills

  • A high level of responsibility and commitment

  • Ability to thrive in a fast paced environment that demands independent decision

    – making

  • Polished demeanor, Impeccable grooming and presentation

NOTE: The position of Banquet Server is physically demanding.  The successful applicant must be in excellent physical condition and must be capable of lifting and carrying heavy trays.

Physical Aspects of Position (include but are not limited to): 

  • Constant standing and walking throughout shift

  • Constant lifting and carrying up to 20 lbs

  • Occasional kneeling, pushing, pulling, lifting

  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally entitled to work in Canada. 

APPLY TODAY: Whether youre launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resortsand the extraordinary opportunities that exist!

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why you’ll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!


How to Apply