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Restaurant Host / Hostess

The Fairmont Empress Resort

This is a Contract position in Capital, BC posted May 9, 2018.

Restaurant Host / Hostess

As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience.

Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview:  

Regarded as a Condé Nast Readers Choice and Gold List hotel, and honoured with the Travel + Leisure distinction as a top Canadian hotel, the Fairmont Empress graces Victorias sparkling Inner Harbour with an iconic presence. This luxury hotel in Victoria, British Columbia, offers 464 beautifully appointed guest rooms and suites, and expansive meeting and wedding space adjacent to the Victoria Conference Centre. Located on the picturesque West Coast of Canada, this is the ideal location to explore all the natural beauty of Vancouver Island.

Built in 1908, Fairmont Empress recently underwent a $60M complete restoration, resulting in the addition of a new restaurant and bar, Q at the Empress. In addition, the hotel now boats 464 fully restored guest rooms and suites, Lobby Lounge, reception lobby, function space, Willow Stream Spa, fitness center, and swimming pool.

Summary of Responsibilities:

Reporting to the Restaurant Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Ensure smooth operation of the Restaurant
  • Greet and seat guests
  • Provide concierge service to guests
  • Other duties as assigned

Qualifications:

  • A minimum of one (1) year recent experience (in the last five years) as a server or host in an a la carte dining setting in an upscale, high volume restaurant
  • "Serving It Right" and Food Safe Certification
  • Experience with OpenTable would be considered an asset
  • Impeccable grooming and presentation
  • Completely fluent English language skills; both written and verbal
  • Clear, precise, professional and helpful telephone manner
  • Excellent organizational skills and ability to prioritise with a high level of responsibility and commitment
  • Team player with proven success in relationship building with a commitment to provide excellent service and exceed guests’ expectations
  • Comprehensive and current knowledge of local attractions, events, restaurants and transportation information
  • Ability to anticipate  guest needs
  • Knowledge of organizing reservations and service flows
  • Driven to focus on maximizing capacities

Note: The position of Host is physically demanding.  The successful applicant must be physically capable of standing/walking for 90′ of shift, performing repetitive work, as well as lifting and carrying heavy loads.

 

Physical Aspects of Position (include but are not limited to): 

  • Constant standing and walking throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling
  • Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally entitled to work in Canada.

APPLY TODAY: Whether youre launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why you’ll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

How to Apply