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Assistant General Manager

Gateway Casinos & Entertainment Ltd.

This is a Contract position in Greater Vancouver, BC posted January 7, 2018.

Position at Starlight Casino, New Westminster

Job Type: Full-time regular

Who We Are

Gateway Casinos & Entertainment Limited (Gateway) is the largest and most diversified gaming company in Canada.

Operating in British Columbia, Edmonton and Ontario, Gateway has over 6,100 employees and operates 26 gaming properties with 286 tables, over 9,800 slots, 57 restaurants and bars and 272 hotel rooms. As the selected service provider in Northern Ontario, Gateway will undertake two new planned builds in North Bay and Kenora. Gateway is undertaking an ambitious growth strategy to dramatically improve the customer experience and attract new customers. This includes the development of proprietary casino and food and beverage brands like Match Eatery & Public House and Atlas Steak + Fish. This year Gateway is celebrating 25 years in the business of gaming and entertainment in Canada.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our 26 locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

This is an exciting and unique opportunity to expand your career and be part of the strategic operations of our casino!

With a strong sense of business acumen, this role will support the General Manager in delivering the financial, operational, customer and human resource objectives for the site operations and facility maintenance.

It is expected that the successful incumbent will develop their leadership and management skills in this role to move into a General Manager or similar role at another casino location, within a couple of years.

Key Responsibilities


Manages and maintains operations throughout the facility including the gaming floor and food and beverage outlets. Oversees cash flow and security for the facility.
* Leads and inspires professionalism within the operation through education and example. Maintains strong levels of communication between departments and provides support to staff to maintain a high and consistent level of performance and customer service.
* Educates and trains managers and supervisors on new initiatives and new procedures and ensures they communicate the same to applicable staff.
* Provides leadership in all emergency situations and ensures that staff members are aware of their individual responsibilities in an emergency.
* Provides input on employee promotions and is involved in the selection of employees for promotion, ensures probations are tracked.
* Maintains good knowledge of labour relations laws and regulations and the impact to the site.
* Acts as a mentor to staff, provides feedback, and assists them with work related problems or concerns. Monitors staff morale and recognizes employee achievements.
* Communicates with all department heads and with management at head office and provides operational and other requested reports.
* Acts as a resource regarding all policies and procedures as set by Gateway Casinos and BCLC and ensures that they are upheld.

What Youll Require

* 3 years of hospitality, casino or food and beverage experience
* Casino or other gaming experience is preferred
* 2 years experience in a management or supervisory role preferably with casino gaming experience
* Post-secondary education in business, commerce, hospitality or related field preferred and/or equivalent combination of related education and experience
* Food and beverage management background considered an asset
* Working knowledge of operational budgets and Capex, and financial reports
* Excellent written and verbal communication including ability to write external submissions
* Ability to work reasonable overtime as business needs require
* Ability to lead operations in a union environment (at applicable locations only)
* Knowledge in slot and table games analyses
* Must be able and willing to consider other casino sites within or outside of the province

What Is Next

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For the best chance to hear from us, apply within 30 days of the posting date.

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How to Apply