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Business Travel Sales Enthusiast / BT Sales Manager – Franchise

Hilton Worldwide, Inc.

This is a Contract position in Toronto, ON posted September 21, 2022.

Job Requirements What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto Say hello toCanopy by Hilton Toronto YorkvilleCanada’s first Canopy by Hilton.

Canopy by Hilton, Hilton’s firstlifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortablespaces,and thoughtfully local choices.

Culture is key at Canopy, with team members known as “friendly enthusiasts,” thatengage guests, always going above and beyond, to make stays memorable and thoughtful.

Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “PositiveStay,” where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a184-room hotel withrestaurant, street level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Title: Business TravelSalesManager/SalesEnthusiast Reports To: Director of Sales & Marketing/Lead Sales Enthusiast Job Overview: Responsible for developing and fostering new corporate transient business through pro-active direct sales, outside appointments and tours for the hotel.

Also develops strategic action plans and drives measurable and incremental sales revenue.

Position Summaryof Duties and Responsibilities: Research, identify,target,and solidify relationships with newand existingCorporate, Consortia, & FIT/Wholesale accounts.

Demonstrates a clear understanding of the hotel’s business objectives and creates action plans to meetand exceedsales goals.

Increase brand awareness through involvement in travel related organizations.

Updates action plans and financial objectivesas required.

Attend and represent hotel atindustrytrade show, brand sales missions,conventions and/or participate in sales trips to key feeder markets.

Implements all sales actionsrelated to the business travel market segment as outlined in thesales andmarketing plan.

Builds and strengthens relationships with new and existing clients to enable future bookings.

Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Provides timely responses to client inquiries and develops professional long-term business relationships.

Provides the highest quality of service to clients.

Executes and supports the operational aspects of business booked (e.g.Corporate contracts, accounts listings, negotiated details, VIP arrivals, contracts and customer correspondence).

Supports hotels relationship strategies, drives customer loyalty with service excellence for each guest experience.

Works closely with DOSM to ensure proposed rate negotiations meet the financial needs of the hotel.

Worksclosely with other hotel departmentsand disseminate sales-related informationto ensure operational cohesivenessandachieve unified goals.

Maintain client files and update information daily in accordance with established departmental policies and procedures.

Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.

Assesses additional training needs based on data gathered and brand requirements.

Attends all department and hotel meetings as necessary.

Prepares business cases for target accounts and present them to the brand for hotel program inclusion.

Arrange and conduct site inspections, in house eventsand off-site presentations for potential clients.

Entertain clients in accordance with established company and hotel policies and guidelines.

Maintain relationship with Hilton Worldwide Sales (HWS)/Area Sales Office Canada (ASO) Works with DOSM and responds to corporate transient RFP’s during RFP season.

Achieve personal and team goals as assigned.

Prepare monthlyHotelligenceReports with market analysis.

Track all accounts daily including Consortia, Corporate, and FIT/Wholesale.

Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.

Promote teamwork and quality service through daily communication and coordination with other departments.

Key departmental contacts include all hotel departments.

Perform other duties as assigned.

ACCOUNTABILITY: This job is a sales professional with established sales goals.

Qualifications and Requirements: Post-secondary school degree/diploma, in a sales or business discipline, from an academic institution is preferred.

Two or more years of experience working in asimilarsales role.

Strong English oral and written communication skills Conscientiousness and attention to detail.

Polished personal presentation with warm, confident, and hospitable personality.

Planning and organizational abilities Knowledge of HiltonOnQPMS andDelphi.fdca plus Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook, SharePoint) Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure.

Ability to travel to attend workshops, tradeshows, conventions, etc.

May require a valid Driver’s License.

May be required to work nights, weekends, and/or holidays.

This job requires ability to perform the following: Frequently standing up or moving within and outside of the facility Carrying or lifting items weighing up to 25 pounds Remain stationary for extended periods of time Handling objects Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, thebrand,and the Company.

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results,giving,and receiving instructions, and training Problem solving, reasoning, motivating, organizational and training abilities are used often.

Mathematical skills, including basicmath, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Health and Safety: Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.

Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.

Report all injuries or illnesses to a supervisor or manager immediately.

Participate in Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

About Hilton: One of the world’s largest, fastest-growinghospitality companies representing 18 Brands, 122 countries and territoriesand more than 6,800 properties worldwide…and counting Hilton’s vision is to fill the earth with the light and warmth ofhospitality.

Recognizedfor a cultureof belonging: Ranked 1 on the 2021DiversityInc’s Hall of Famelist of Top 50 Companies for Diversity Fortune 2022 World’s Most Admired Companies Ranked 7in Canada onGreat Place to Work 2022World’s Most Valuable Hotel Brand,Brand Finance Global 500 2022 Best Workplaces for Women 2021Forbes,Best Employers for New Graduates 2019 Pinnacle Award, Company of the Year – Hilton Canada Since being founded in 1919, Hilton has been a leader in the hospitality industryandremains a beacon of innovation, quality, and success.

This continued leadership is the result of Team Members staying true tothe brand’sVision, Mission, and Values.

Specifically, we look forteam members whodemonstratethese Values: H ospitality
– We’re passionate about delivering exceptional guest experiences.

I ntegrity
– We do the right thing, all the time.

L eadership
– We’re leaders in our industry and in our communities.

T eamwork
– We’re team players in everything we do.

O wnership
– We’re the owners of our actions and decisions.

N ow
– We operate with a sense of urgency and discipline Brighter Together.

We are Hilton.

We are Hospitality.

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada Its flagship hotels include industry – renowned brands such as Marriott/Starwood, Hilton and IHG.

With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for the demanding business and leisure traveler.

In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service.

Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests.

Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.

Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee.

The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website.

If you accept this position, you will be employed by a franchisee and not by Hilton.

You will not be eligible from compensation or benefits from Hilton.

You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.