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Collection Executive Housekeeper, Jasper

Banff Jasper Collection by Pursuit

This is a Contract position in Saguenay, QC posted September 21, 2022.

What will be your daily pursuit?: We wake every day to greet glaciers, mountain peaks and turquoise lakes.

At Pursuit, we live the dream.

We’re united by an intrinsic love of exploring that can’t be confined by physical borders.

Together, Pursuit team members and guests create inspiring memories they’ll share with their friends and families for years to come.

It’s all about sharing our amazing destinations.

We have gathered a collection of adventure travel experiences, each of them thoughtfully united by their power to inspire and invigorate.

As a brand, Pursuit weaves elements of wonder and amazement across our range of awe-inspiring experiences.

Our Vision is to be the world’s leading provider of Attraction and Hospitality Experiences Our Mission is to connect guests and staff to iconic places through unforgettable, inspiring experiences.

Collective Executive Housekeeper: Lead the day-to-day operations of the housekeeping departments that includes seven, year-round hotels in Jasper (including two resorts).

What perks can you expect?: Work in a dynamic, culturally diverse team from around the globe Work experience in an iconic, unforgettable, and inspiring location Free access to Pursuit attractions for staff and family, send a friend at half the price Discounted hotel stays under Pursuit’s lodging offerings, and discounted food & beverage and retail experiences A safe work environment with structured COVID procedures and vaccination policies The chance to work in an inclusive culture and make life-long friends Access to subsidized mental health and wellness resources Opportunities for career growth or future work at other Pursuit locations Access to one of the world’s most beautiful and iconic National Parks What will you do in this job?: Executive role reporting directly to the Director of Rooms for Jasper Lodging Company by Pursuit Lead the day-to-day operations of the housekeeping departments that includes seven year-round hotels in Jasper (including two resorts) Collaborate with Hotel Managers and the Chief Engineer to improve the cleanliness and maintenance Centrally manage daily housekeeping services for scheduled rooms (801 rooms on peak), including laundry Creates and manages department budgets in collaboration with Finance and Director of Rooms Manage performance reviews, scheduling, payroll, forecasting and inventory Maintain all guest rooms and public areas to guarantee that the highest standard of cleanliness Ensure productivity goals are met and continuously seek greater cost and labor efficiency Ensure quality staff are hired (significant focus during seasonal ramp-up) and trained to meet company standards of quality, service & productivity Create and maintain a positive, team-oriented working environment that focuses on motivation, open communication, and continuous improvement Provide leadership, guidance and coaching to direct reports to advance outcomes Participate/report on progress in departmental meetings which includes a weekly one/one meetings with Director of Rooms Proactively monitor forecasted occupancies six months in advance, create staffing plans and communicate/collaborate to achieve objectives Communicate clear and consistent information regarding the departmental goals to produce desired results Provide superior customer service to guests by responding to their requests promptly and professionally and continuing to seek improvements in the quality of guest amenities and supplies Establish clear performance standards and expectations Ensuring compliance with licensing laws, health and safety and other regulations Collaborate with the Hotel Managers and Health & Safety Manager to improve practices Collaborate and lead BJC working groups to refine and advance lodging standards Maintain up to date knowledge of new cleaning machinery, chemicals and procedures Conducts regular guest room and public space inspections Maintains records of room condition and equipment and coordinate with maintenance and hotel operations to complete repairs Ensures all housekeeping staff is thoroughly familiar with the Hotel’s emergency procedures, and is in a state of preparedness for any emergency which may occur Other duties as assigned What skills and experience do you need for this job?: Strong communicator (verbal and written): centralized leadership across seven different hotel operations taxes communication and necessitates ability lead both on the ground and virtually Position expert: past success as an Executive Housekeeper (having managed at least one large hotel: 450 rooms plus) with a strong knowledge of industry best practices Motivational leader: demonstrated ability to advance/create best in class culture and operational outcomes Experienced trainer: this role must lead the development, oversight and implementation of best in class training focused on efficiency, cleanliness, health, safety and employee engagement Collaborator: work closely with the Director of Rooms, Hotel Managers, Senior P&C Manager, H&S Manager and Chief Engineer to improve outcomes across all KPI’s Strong financial acumen and business thinker: ability to manage, report and forecast expenses and labor across multiple locations while continuously seeking efficiencies and proactively implementing improvements Lifelong learner: as a team, we continuously seek improvement in our operations both for our guests and staff.

In so doing, we welcome feedback as a gift and work across teams to learn and grow Motivated: driven to create unforgettable and inspiring hospitality experiences Grounded team player: we win as a lodging team.

When teams are in need, or operations are at peak, we love to clean rooms, scrub dishes and welcome guests The remainder of the time, we remain laser focused on creating/implementing plans and monitoring outcomes to achieve our vision of creating world class hotel offerings that are unforgettable and inspiring Proactive, decisive and committed: confirm staffing plans six months in advance and work collaboratively to outcomes.

Own risk and manage changes/challenges Mobile: must be willing to re-locate to Jasper and ability to drive to remote operations What will your work environment be like?: Full-time permanent position.

Immediate start date.


You’ll work in an iconic, unforgettable and inspiring locations.

You’ll see amazing scenery and wildlife.

You’ll participate in team events – and fun Independent.

You’ll spend your days in and around our amazing properties.


Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.


You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described.

Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.

This job is based in Alberta, Canada.

Relocation to the area and the legal ability to work in Canada is required.

EEO Information: Pursuit is an equal opportunity employer committed to diversity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.