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Customer Service Agent – YMCA Residence

YMCA of Quebec

This is a Contract position in Westmount, QC posted November 16, 2021.

Do you want your talent to have a positive impact on the people you work with? Are you seeking new ways to maximize and develop your expertise? Do you want to work in an environment where people come first? We have an opportunity for you, because here, your talent can make a lasting impact!

The YMCA Residence promotes social inclusion and cohesion with the most vulnerable people in our society by welcoming and housing refugees and asylum seekers.

Wanting to tackle the challenges of customer service and skilled at grasping the needs of our clientele through active listening, the customer service agent ensures an optimized customer experience for each resident. We are looking for proactive, friendly, dynamic, and passionate people that reflect the values of the YMCA.

What challenges will you tackle?

  • Welcome residents and centre visitors; inform and guide them.
  • Listen to clients to establish their needs and interests and guide them in their choices.
  • Check in and register new residents.
  • Provide high-quality customer service based on SAM standards and the YMCAs of Québec policies.
  • Answer the phone and redirect calls accordingly.
  • Take initiative regarding unexpected events and the centre’s daily needs.
  • Adhere to YMCA policies and procedures regarding the protection of children and vulnerable people.
  • Understand and integrate philanthropic values into your role and the Association, and attend annual fundraising campaigns and Foundation events.

Why join the YMCA?

Working at the YMCA gives you the opportunity to:

  • Develop your expertise
  • Be around passionate experts
  • Have a positive social impact
  • Work with different engaged partners
  • Really make a difference in people’s lives
  • Have the freedom to take on exciting challenges

By joining the YMCAs of Québec, you will also be a part of a team that makes people, cooperation, and collaboration a priority.

Who we are looking for?

To carry out their mandate, the successful candidate:

  • Has customer service experience.
  • Can easily communicate in French and English.
  • Can communicate in Spanish or Arabic, an asset.
  • Under Government of Québec’s Decree no.1276-2021, is adequately vaccinated against COVID-19.
  • Can work a flexible schedule.
  • Shows thoroughness and attention to detail.
  • Has no criminal record in connection with employment.


Location: YMCA Residence (4039 Tupper Street, Westmount H3Z 1T5)

Status: Full-time or Part-Time

Salary: $16.06/hour

Start date: December 6, 2021


Salary: 16.06