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Hotel Managing Supervisor

Holiday Inn Express & Suites

This is a Full-time position in North Dumfries, ON posted May 10, 2022.

Holiday Inn Express & Suites a busy and well establish hotel located at 510 Norwich Avenue, Woodstock, ON, Canada, N4S 3W5 urgently require a HOTEL MANAGING SUPERVISOR to ensure the smooth & efficient operations ofthe hotel.

Job Duties of this position include:Establish staff work schedules and procedures and co-ordinate activities with other departments; Supervise daily shift process and ensure that the staff adhere to standard operating procedures; Resolve work-related problems and prepare and submit progress and other reportsHire and train staff in job duties, safety procedures and company policiesOversee work of front desk personnel to ensure that optimal level of service and hospitality is provided to the guests; Assist hotel guests withspecial requests and supervise front desk to ensure the prompt fulfilment of any requests; Assist during the check in and check out processes to ensure that all activities are handled efficiently; Oversee the work of the housekeeping staff; Resolve customer issues and complaints in a prompt and efficient manner to maintain a high level of customer satisfaction and ensure business retention; Arrange for periodic repair and maintenance work; Requisition of supplies and materialsCreate and maintain professional liaison with vendors, suppliers and maintenance personnel to ensure prompt services; Coordinate employee events to encourage team camaraderie; Develop and employee training manual for all new hires which dictate how new team members can successfully perform their duties; Ensure outstanding customer care at all times.Additional Skills:Strong organizational and time management skills combined with high level initiative; Ability to supervise in a diverse environment with a focus on client and customer service skills; Excellent written & verbal skills; Must be articulate and exude the hospitality gene; Excellent electronic communication skillsMust be available to work nights, weekends and holidays when required; Job Type: Permanent, full time positionSalary: $24.04 per hour for a minimum of 30 hours per week; Overtime: at 1.5 times the wage after 44 hours/week; Experience: 2-3 yearsEducation: Completion of secondary school; Completion of a Hospitality college/diploma program will be an asset.Language Requirement: Fluency in spoken and written EnglishTo be considered for this position please email resumes to holiday_inn1@outlook.comby Jobble