Maître D

Our Story
The Marriott Chateau Champlain has recently completed a multi-million dollar transformation of its facility offering a brand new experience for both associates and guests. Located in downtown Montreal, our hotel has 614 rooms and 23 meeting and banquet rooms. In order to maximize our success in a constantly evolving market, the Marriott Château Champlain is looking for an enthusiastic, meticulous and results-oriented individual to join our team and contribute to our promising future.
If you are interested in this challenge, send us your application through our careers page at http://www.tidan.com/en/careers/.

The Maitre D is responsible for maintaining the smooth operation of the restaurant and room service. He supervises and participates in all restaurant operations. He/she manages all the staff in the dining room.

He/she provides an outstanding experience from the moment the customer arrives until the end of the service by respecting the company’s standards. Ensures customer satisfaction and receives complaints, if any. Ensures the application of hygiene, sanitation, health and safety standards in the workplace. Knows the menu offered in the restaurant, bar and room service. He/she must be able to answer questions related to the menus. He/she is responsible for billing and cash receipts.

Job description:

• Ensure that the operational needs of its outlets are met
• Ensure that you have all the necessary equipment before service
• Ensure good communication between the kitchen and the dining room
• Take weekly inventories of your sales points 
• Maintain and control inventory
• Perform any other related tasks as requested by your supervisor
• Ensure the cleanliness of the sales points
• Assist his/her colleagues
• Always be aware of new trends and be on the lookout for new practices
• All other tasks necessary for the smooth running of the restaurant

 Working conditions

• Work flexible hours
• Job requiring long hours on your feet
• Work that may be performed under pressure during peak hours

Main skills

• Provide an outstanding experience to build customer loyalty
• Excellent sales and customer service skills
• Professional attitude and demeanor
• Ability to conduct monetary transactions
• Knowledge of the characteristics of various alcoholic and non-alcoholic beverages
• Knowledge of Micros Simphony software (an asset)
• Able to work under pressure
• Able to adapt
• Knowledge of the immediate area and tourist attractions

Required qualifications 

• Knowledge of wine
• Bilingualism (French and English)

• Have good interpersonal skills – Asset
• Independent – Asset
• Ability to influence and convince – Asset
• Knowledge of the hotel industry – Asset
• Practical knowledge of luxury customer requirements – Asset
• Able to work flexible hours – Asset
• Safe and fast judgment – Asset
• Initiative – Asset