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Sandman Hotel Group: Night Auditor / Guest Service Agent

Sandman Hotel Group

This is a Full-time position in Squamish, BC posted January 8, 2021.

Job DescriptionJoin our team and enjoy the many benefits of working for Canada’s fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement.

If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports.

They are required to work through the night shift on the front desk.JOB REQUIREMENTS:High School Diploma, G.E.D.

or equivalentCompletion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferredExperience in all aspects of customer service and people managementStrong working knowledge of hospitality industry principles, methods, practices, and techniquesStrong working knowledge of accounting practices and principlesAbility to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions requiredExceptional conflict resolution, negotiation, and objection handling skillsAble to respond quickly in a dynamic and changing environmentAble to build and maintain lasting relationships with corporate departments, key business partners, and customersKnowledge of cost analysis, fiscal management, and budgeting techniquesAble to effectively communicate both verbally and in writingDUTIES:Maintain an inventory of vacancies, reservations and room assignmentsRegister arriving guests and assign roomsAnswer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests’ complaintsCompile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systemsPresent statements of charges to departing guests and receive payment.Hotel securityPost all daily room and outstanding charges.Take over from the evening cashier, checking and accepting float and takings.Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.Accept and lock away keys from various departments.Prepare Credit Card/Charge Card summaries and post to DAB’s account.Maintain a high standard of personal hygiene and appearance.APPLICABLE SKILLS:Excellent customer relations.Must have time-management skills.Adaptable to change and be able to handle multiple priorities under pressure.Eager and focused to exceed guest expectations.SUMMATION:Submission of resume does not guarantee an interview or an actual transfer.

Qualified applicants areencouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

Applications will not be accepted via email or in person.

We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.****ABSOLUTELY NO PHONE CALLS PLEASE**Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.

Sandman Hotel Group takes seriously its obligations under the Human Rights Code.