Valet & Bellperson

Workplace: 1808 Sherbrook St W, Montreal, QC H3H 1E5

Status: Full time

Salary: 19.61$ per hour

Are you someone who finds inspiration in Japanese philosophy and embodies minimalist, organized, and refined qualities? If so, Hotel SENS is the perfect workplace for you. Located on Sherbrooke Street, the largest street in the city, this hotel offers the opportunity to develop as a professional in the hotel industry. In addition to working for the SENS hotel, you will also have the chance to work for Château Versailles, a hotel located across from SENS and part of Montreal’s heritage. The hotel’s historic charm is still present through its fireplaces and French moldings, and a position is waiting for you there to help you excel in the hospitality industry.

Reporting to the Front office manager, the Valet & Bellperson plays an essential role in welcoming and assisting guests at the hotel. You will be responsible for providing exceptional service by taking care of guests’ vehicles, offering luggage assistance, and ensuring a memorable experience from arrival to departure. You will be the friendly and welcoming face of the establishment, providing first-class service and creating a positive experience for each guest. Your professionalism, customer service skills, and attention to detail will contribute to the outstanding reputation of the establishment.

Job Description:

• Warmly welcome guests upon arrival and extend a friendly greeting.
• Professionally and securely handle guests’ vehicles.
• Park and retrieve vehicles following the establishment’s procedures.
• Assist guests with their luggage, escort them to their rooms, and provide information about the hotel’s facilities.
• Provide information about local attractions, restaurants, and available services in the area.
• Ensure cleanliness and neat presentation of the lobby area and outdoor spaces.
• Offer fast and efficient valet service during peak hours.
• Coordinate with other departments to fulfill special guest requests.
• Manage requests for taxis, special transportation, and provide directions to requested destinations.
• Provide courteous and professional service at all times, adhering to the establishment’s standards.

Qualifications and Skills:

• Excellent verbal and non-verbal communication skills.
• Ability to work effectively in a dynamic environment and handle multiple tasks simultaneously.
• Strong sense of hospitality and customer service.
• Good physical condition to handle luggage and move quickly.
• Ability to work as part of a team and collaborate with other departments.
• Possess a valid Class 5 driver’s license.
• Ability to drive both manual and automatic vehicles.
• Ability to maintain confidentiality of guest information.
• Proficiency in one or more foreign languages is an advantage.

Languages: Bilingualism (French and English), both oral and written, is required for this position as we serve an international clientele.

The official title according to the collective agreement is: Bellperson.

Who are we?

Tidan is a hotel and real estate group that has been in business for 52 years, with a portfolio of 12 hotels and over 65 real estate properties, as well as the largest tennis club in North America. To learn more about Tidan, please visit our website: https://www.tidan.com/en/.

Why join our team?

In addition to competitive salaries, we offer benefits such as group insurance, including life insurance, disability insurance, medical and dental insurance, and vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You will have personal days and vacations planned according to the department and the hotel you join. We also provide bonuses through our referral program, and more.

Social life is at the heart of our company, especially after the pandemic, and each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.

We believe in teamwork and are committed to creating a high-performing team through training and by strengthening team relationships. We admire our employees who set professional challenges for themselves and support them in achieving their goals. Take the step and join the Tidan team through our many job opportunities in the hotel or real estate sector. There is a place for you.