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Lead Server – Seasonal

JW Marriott The Rosseau Muskoka Resort & Spa

This is a Contract position in Muskoka, ON posted May 7, 2018.

Server Lead Food & Beverage

 

Role Summary

Reporting to the Food and Beverage Supervisor and the Food and Beverage leadership team, this position is responsible to serve food courses and alcoholic beverages to guests and lead team members to be effective and efficient.  You must have in-depth knowledge of the menu selections in order to accurately answer guest questions and communicate with the kitchen regarding food substitutions, length of wait, re-cook orders, dietary requirements and all allergies.  Assist the leadership team in training, evaluating, counseling, disciplining, motivating and coaching associates.  Maintain confidentiality of proprietary, client and associate information as well as protect company assets.

 

Accountabilities

  • Ensure uniform and personal appearance are clean, wrinkle free and professional
  • Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption including disinfecting hands prior to handling food
  • Identify and correct unsafe work procedures or conditions and/or report them to appropriate personnel
  • Use proper equipment, wear correct personal protective clothing and employ correct lifting procedures as a key role model and to avoid injury
  • Inspect the cleanliness and presentation of all china, glass and silver prior to use
  • Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting using the guests names when possible
  • Anticipate guests service needs including asking questions of guests to better understand and act on their needs
  • Accurately serve food and beverages to guests as per their order
  • Actively listen and respond positively to guests questions, concerns and requests using brand or property specific process to resolve issues, delight and build trust
  • Provide assistance to individuals with disabilities including assisting visually, hearing or physically impaired guests with in the Marriott guidelines
  • Assist team members to ensure proper coverage and prompt guest service, ensuring they understand and complete their tasks
  • Follow appropriate procedures for serving alcohol
  • Take responsibility for tasks and assignments, make decisions and provide input on possible improvements
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
  • Assist team members in closing duties including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, re-stocking items, turning off lights, locking doors and completing daily cleaning checklist
  • Report work related accidents or other injuries immediately upon occurrence to the Supervisor
  • Adhere to all environmental policies and programs as required
  • Other duties as assigned

Requirements

  • At least two years of related work experience
  • Knowledge of advanced sanitation controls and purpose and use of cleaning supplies
  • Knowledge of Marriott sanitation standards, food handling safety and sanitation procedures

 

Working Conditions

  • Must be able to work flexible hours including days, evenings, weekends and holidays
  • Required to move, lift, carry, pull and place objects weighing less than or equal to 25 pounds without assistance
  • Stand, sit or walk for an extended period of time or for an entire shift
  • Move up and down stairs and/or service ramps
  • Reach overhead and below the knees, including bending, twisting and pulling
  • Move over sloping, uneven or slippery surfaces

How to Apply