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assistant restaurant manager

Teatro Group

This is a Full-time position in See description posted January 7, 2018.

Want to work with an award winning team?

Our Flagship restaurant, Teatro Ristorante is looking for an Assistant Restaurant Manager to join our team.

Working in conjunction with the General Manager this role is a leader in customer service, staff engagement and hospitality. Teatro Ristorante has been serving contemporary Mediterranean cuisine for over 20 years. We provide a distinctive dining experience for our guests.

The Assistant Manager is responsible for supervising in conjunction with the General Manager, all FoH functions including purchasing, service and maintenance of quality standards; sanitation and cleanliness; and employee engagement, performance management and training.

  • Responsible for the training of new staff and overseeing their performance.
  • Ensure employees are trained on their job duties, food preparation, food delivery, customer service, and sanitation & safety procedures.
  • Develop work schedules, ensure adequate staffing levels and assign duties to staff each shift.
  • Monitor staff performance; apply corrective or disciplinary action as required.
  • Ensure that all staff members serving liquor are appropriately certified and over 18.
  • Ensure that operating equipment and inventory is used properly and not abused.
  • Maintain records of stock, repairs, sales and wastage.
  • Ensure that all stocks and supplies are requested in a timely fashion so that correct stock levels are maintained and stored under optimum conditions.
  • Schedule and receive stock deliveries, checking delivery contents to verify product quality and quantity.
  • Ensure effective communication by attending meetings as required and conducting staff meetings on a regular basis to impart information.
  • Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.
  • Compile and balance cash receipts at the end of the day/shift.
  • Supervise and participate in FOH cleaning activities.
  • Ensure that food and service meet quality control standards.
  • Ensure that table appointments, table arrangements, and decorations are impeccable and that tables are set correctly.
  • Ensure that stations have their correct materials in place.
  • Handle any customer complaints regarding food quality and service as they arise.
  • Administer appropriate resolutions to complaints.
  • Liaise with customers regarding special functions.
  • Assist wait and kitchen staff as needed during peak times.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Uphold policies, procedures and budgets.

Requirements

  • Minimum 4 years of experience in the food services industry.
  • Minimum 2 years in a supervisory/management role.
  • Experience in all aspects of customer service and people management; customer serves training or certificate is an asset.
  • Demonstrated ability to lead and direct a team.
  • Experience supervising employees, including organizing, prioritizing, and scheduling work assignments.
  • Excellent verbal and oral communication skills, including ability to give directions, converse with customers and communicate with suppliers.
  • Exceptional conflict resolution, negotiation, and objection handling skills.
  • Able to respond quickly in a dynamic and changing environment.
  • Able to effectively communicate both verbally and in writing.
  • Proficient with the use of computers, including Microsoft office suite, internet and email.
  • Completion of a responsible beverage service certificate.
  • Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.

Working Conditions

  • Flexible work schedule, including the ability to work evening and weekends.
  • Works with company employees and general public on continual basis.
  • Manual dexterity required to use desktop computer and peripherals.
  • Must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly.
  • Ability to be on standing and walking for long periods of time.
  • Overtime as required.

How to Apply