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Front Desk Agent

Le Germain Hotels

This is a Contract position in Toronto, ON posted January 12, 2018.

Become a Front Desk Agent at Hotel Le Germain Maple Leaf Square

Do you like challenges? Join a growing company that offers real opportunities for advancement.

Do you have ideas? Our management style is flexible and we encourage initiative.

Do you like to keep fit? Stay in shape thanks to the exercise room at your workplace.

Do you like to get involved? Youll have the chance to give back by supporting the many causes that were involved in.

Is family close to your heart? As a family owned business its close to ours too!

Thats why youll have the opportunity to invite friends and family to work during Family Day!

Do you like to travel? Take advantage of an employee discount when you stay at one of our hotels and your nearest and dearest can also benefit with the Family and Friends discount.

Willing to relocate? Gain unique work experience thanks to our network of hotels in Canadas most beautiful cities.

Group Germain Hotels is a family run business originally from Québec that builds and operates Le Germain Hotels and Alt Hotels across the country.

Ranked as one of Canadas 50 best-managed companies, our reputation is based on the impeccable warmth and hospitality with which our team welcomes our guests as well as the stylish design and comfort of our properties. Each member of our team is chosen for their sincere desire to please and their ability to work in a team!

Discover our story:

Description of principle tasks

Guest Check-ins and Check-outs

  • Assign rooms, Register guests, Explain hotel logistics and our services.
  • Answer client questions.
  • Register transactions and follow up with billing.
  • Log alerts, comments, and traces.
  • Process departures and review invoices with guests.
  • Take care of complaints and escalate if needed.
  • Keep track of arrivals, departures, in-house, daily activities and follow up accordingly.
  • Follow up with housekeeping, concierge and maintenance when needed.

Answer telephone calls and take reservations

A support to the Reservations Department

  • Answer and manage telephone calls, emails and web requests.
  • Inform clients and travel agents on availability, rates, specials, type of services.
  • Offer clients optional packages (i.e.: Flowers, massages etc).
  • Take reservations, follow up, make changes and cancellations to reservations.
  • Input as much information as possible about the clients specific needs related to their general profile or for a particular stay with us.
  • Obtain all the needed direct billing or third party billing information and input accordingly.
  • Maintain waiting list.
  • Verify details of daily arrivals, follow up with reservation confirmations.
  • Inform various reservations channels about room availability (Ihotelier, Accommodations Toronto, etc.)
  • Update and clean up profiles on a regular basis.
  • Help guests with various questions.
  • Direct specific inquiry calls to the appropriate person.

Concierge services – A support to the Concierge desk will vary based on property

  • Recommend and make reservations for restaurants, shows and attractions, organized tours and other activities in the area.
  • Take care of courier and mail services for clients (FedEx, Canada Post, UPS, other).
  • Coordinate the order and delivery of amenities for our VIPs and special requests from guests.

Administrative tasks

  • Use of the procedural log books, counting & balancing floats, cash drops & due backs.
  • Process complimentary and promotional stays, gift certificates, third party, direct billing and multiple billing.
  • Manage the receipt and delivery of courier items.
  • Help with employee training and cross-training.

General duties

  • Always be aware of in house activities, local and city events.
  • Call around to hotels in our competitive set and in the neighbourhood to inquire about availability.
  • Participate in marketing initiatives when requested
  • Follow up with management regarding particular issues
  • Log wakeup call requests and make wakeup calls

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  • Hospitality or tourism diploma / degree or equivalent experience.
  • Knowledge of the hotel-boutique concept.
  • Good knowledge of the city, its tourist attractions and major routes.
  • Organized, able to plan ahead, work in a team environment and manage various workloads.
  • Excellent customer service: Approachable, pleasant, courteous, fast acting and professional.
  • Good computer knowledge Knowledge of Opera an asset.
  • Good communication skills
  • Written and spoken English required; French an asset.

Gestion Colimat is an equal opportunity employer. Please advise us if you require accommodation at any stage of the application process or want more information on our accommodation policies.

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